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Another poor customer service experience at Best Buy

Prior to arriving at the store, I had researched many products and found one that suited my needs in that it had a good processor and memory, reliable brand, dedicated graphics card, and other features that were desired for the price range. Best Buy had the best price and had the product on display, so it was the choice destination.
I asked an associate for help in retrieving the laptop for purchase, and she brought back the wrong laptop. It was similar, had a better processor and was more expensive, and lacked the dedicated graphics card. I pointed out that it was the wrong model, and she condescendingly insisted that this one was better for my needs, despite the fact that I had never told her what my expectations were. When I explained that I was interested in the laptop with the dedicated graphics card, she reluctantly went to retrieve the laptop. It turns out, this particular laptop was in a locker that she did not have the key for and she did not want to retrieve the key. On her way to the locker, she took an unnecessary walking path in order to walk between my fiance and I and interrupt our conversation. She then delivered the laptop the customer service counter.
At the customer service counter, the employee began to ring up my order. This employee offered me the service plan, which I declined. He then tried to “scare” me into buying it, offering up scenarios where it would be physically damaged or otherwise irreparable. I explained that I currently work in IT, have exceptional computer experience,  and that I would be out of the country and the service process would be exceptionally difficult. He then became condescending in that he told me it would be “foolish” to not get the plan, given that it has international coverage, again trying to scare me by the prospect of a cracked screen. To only way I could get him to stop trying to sell it to me is by saying that I know that the only thing that the service plan would do for me is give me the opportunity for extra customer service hassles when BestBuy no longer carries my product and offers me a sub-par replacement(citing articles in the Consumerist about these practices).
What was originally a pleasant experience became very irritating due to these two individuals. I typically home-build my computers from components ordered online and only shop at Best Buy for CDs/DVDs, Wii games or accessories, or small items like cables. After this experience, I may be avoiding Best Buy altogether.

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